Billing and Plans

Pingara offers two plans designed for different needs: a generous Free tier for individuals and small projects, and a Pro plan for teams and businesses that need to scale monitoring further. The two plans differ only in scale and a handful of specific features below. Every check type, every HTTP method, custom headers and request body, keyword checks, all six alert channels, SSL certificate tracking, two-factor authentication, and AI incident hints work identically on both.

Plan Comparison

Free Plan Details

The Free plan is perfect for:

• Personal websites and blogs
• Side projects
• Evaluating Pingara before upgrading
• Small startups just getting started

What You Get

1 monitor - Monitor the single endpoint that matters most, such as your homepage or your primary API health endpoint. Upgrade to Pro when you need to cover more than one service. Pro raises this limit to 50 monitors.

5-minute check intervals - Your monitors run every 5 minutes, meaning you'll know about an outage within ~10 minutes (2 consecutive failures × 5 minutes).

1 monitoring region per monitor, your choice of four - Each monitor checks from one region: US East, US West, Europe or Asia Pacific. A new monitor starts with a region already selected, and you can switch to any other region when you create it or edit it later. Sufficient for basic uptime tracking, but no multi-region redundancy.

Any alert channel - Email, Slack, Teams, Discord, webhook, and PagerDuty are all available; one alert policy on Free.

1 status page - Create one public status page for your users with up to 100 email subscribers.

7-day data retention - Check results and incident history retained for 7 days. Older raw check results are permanently deleted; the hourly/daily rollups behind your uptime and latency history are kept longer, so long-range charts survive the cut.

2 Developer API keys

Free Plan Limitations

• No multi-region monitoring, since quorum needs at least 2 regions (higher false-positive risk from a single region's transient issues)
• Longer detection time (minimum 10 minutes to incident, at the 5-minute interval)
• Only 1 status page, 1 alert policy, and 1 team member (the owner)
• No maintenance windows, SLA CSV export, or multi-step escalation

Pro Plan Details

The Pro plan unlocks Pingara's full capabilities for professional monitoring.

What You Get

50 monitors - Monitor your entire infrastructure:

Production:   API, Website, CDN, Auth, Payments, Database
Staging:      API, Website
Dependencies: Stripe, AWS, Twilio, SendGrid
Internal:     Admin, CI/CD, Monitoring

30-second check intervals - Fastest detection possible. Know about outages within ~1 minute.

4 monitoring regions - Full global coverage with quorum-based detection:

• 🇺🇸 US East (N. Virginia)
• 🇺🇸 US West (Oregon)
• 🇪🇺 Europe (Ireland)
• 🇸🇬 Asia Pacific (Singapore)

Up to 10 status pages - Create separate pages for different products, environments, or audiences.

Up to 20 team members - Invite your entire engineering team with role-based access.

1-year data retention - A full year of check results and incident history for trend analysis and reporting.

Also included:

• Maintenance windows to suppress alerts during planned downtime
• SLA CSV export and multi-step incident escalation
• 25 Developer API keys (up from 2 on Free)

Alert channels, HTTP methods, custom headers/body, and AI incident hints aren't in this list because they're identical on both plans. See the note at the top of this article.

Upgrading to Pro

How to Upgrade

1. Go to Settings → Billing
2. Click Upgrade to Pro
3. Enter payment details
4. Your account is upgraded instantly

What Happens When You Upgrade

• All existing monitors continue running, now against Pro limits
• Check intervals can be reduced (down to 30 seconds) and more regions selected per monitor
• Team member invitations are unlocked (up to 20)
• Data retention extends to 365 days
• Any status page a previous downgrade made non-public is automatically restored to public
• Alert channels themselves don't change. They work the same on Free and Pro

Billing Cycle

• Monthly billing only - there's no annual option today
• Pay month-to-month, cancel anytime
• Prorated charges when upgrading mid-cycle

Downgrading to Free

How to Downgrade

1. Go to Settings → Billing
2. Click Switch to Free
3. Confirm the downgrade

What Happens When You Downgrade

Downgrading happens immediately and automatically. You don't choose what gets paused, and your configuration is preserved throughout. This is a two-sided change: configuration survives, but old raw check data does not.

Monitors: sorted oldest-created-first. The one you created first stays active; every monitor after it is paused (configuration kept, not deleted). The surviving monitor's check interval is clamped to 5 minutes if it is faster. If it checks from more than one region, it keeps one of its own regions, which is not always the first in its list, and drops the others. You can switch it to any region afterwards.

Status pages: the oldest stays public; any additional ones become non-public (not deleted). The slug still resolves, but shows a "Free plan" placeholder instead of live data.

Alert policies: the oldest 1 stays enabled; any beyond it are disabled (not deleted). Alert channels themselves aren't affected, since they aren't plan-gated.

Pending invitations expire, and any scheduled maintenance windows are cancelled.

Team members: existing members keep their access; you can manually remove members to reach the 1-member limit, but no new invitations can be sent until you're back within the Free allowance.

Data retention: drops from 365 to 7 days, and raw check results older than 7 days are permanently deleted and can't be recovered, even if you upgrade again. Rollup/summary data is kept. Download exports before downgrading if you need the raw history.

On re-upgrading: paused monitors and disabled alert policies are not automatically restored. You re-enable them yourself, deliberately, so a silently re-armed alert policy can't page someone without warning. Status pages that were made non-public by a downgrade are automatically restored to public.

Billing FAQ

Can I try Pro for free?

No formal trial, but the Free plan itself is permanent, not time-limited, so you can evaluate Pingara there for as long as you like before upgrading.

What payment methods do you accept?

Visa, Mastercard, American Express, and other major credit cards via Stripe.

Can I get an invoice?

Yes. Go to Settings → Billing → Invoices to download PDF invoices for any billing period.

What's your refund policy?

There's no refund or money-back guarantee. Cancelling stops future billing, but Pro access simply continues until the end of the period you already paid for, with no partial refund.

Is there an Enterprise plan?

For organizations needing more than 50 monitors, custom SLAs, or dedicated support, contact support@pingara.io.

Next Steps

• Managing Your Team - Set up roles and invite members
• HTTP/HTTPS Monitoring - Configure monitors with Pro features
• Creating Status Pages - Build status pages for your users