Billing and Plans

Pingara offers two plans designed for different needs: a generous Free tier for individuals and small projects, and a Pro plan for teams and businesses that need advanced monitoring capabilities.

Plan Comparison

Free Plan Details

The Free plan is perfect for:

• Personal websites and blogs
• Side projects
• Evaluating Pingara before upgrading
• Small startups just getting started

What You Get

5 monitors — Enough for a typical small project:

1. Website homepage
2. API health endpoint
3. Blog
4. Landing page
5. Admin panel

5-minute check intervals — Your monitors run every 5 minutes, meaning you'll know about an outage within ~10 minutes (2 consecutive failures × 5 minutes).

1 monitoring region — Checks run from a single region (US East by default). Sufficient for basic uptime tracking, but no multi-region redundancy.

Email alerts — Receive down and recovery notifications via email. One alert policy with email channels.

1 status page — Create one public status page for your users with up to 100 email subscribers.

7-day data retention — Check results and incident history retained for 7 days. Older data is automatically archived.

Free Plan Limitations

• No multi-region monitoring (higher false positive risk)
• Longer detection time (minimum 10 minutes to incident)
• No advanced alert channels (Slack, Teams, etc.)
• No ICMP ping monitoring
• No custom HTTP methods (HEAD, POST)
• Single team member only

Pro Plan Details

The Pro plan unlocks Pingara's full capabilities for professional monitoring.

What You Get

50 monitors — Monitor your entire infrastructure:

Production:   API, Website, CDN, Auth, Payments, Database
Staging:      API, Website
Dependencies: Stripe, AWS, Twilio, SendGrid
Internal:     Admin, CI/CD, Monitoring

30-second check intervals — Fastest detection possible. Know about outages within ~1 minute.

4 monitoring regions — Full global coverage with quorum-based detection:

• 🇺🇸 US East (N. Virginia)
• 🇺🇸 US West (Oregon)
• 🇪🇺 Europe (Ireland)
• 🇸🇬 Asia Pacific (Singapore)

All alert channels — Reach your team wherever they work:

• Email, Slack, Microsoft Teams, Discord, Webhooks, PagerDuty

Unlimited status pages — Create separate pages for different products, environments, or audiences.

Unlimited team members — Invite your entire engineering team with role-based access.

90-day data retention — Three months of check results and incident history for trend analysis and reporting.

Advanced features:

• HEAD and POST HTTP methods with custom headers and request body
• ICMP ping monitoring for network devices
• Maintenance windows to suppress alerts during planned downtime
• AI root cause analysis with detailed performance breakdown
• Custom domain for status pages
• Full API access for automation and integration

Upgrading to Pro

How to Upgrade

1. Go to Settings → Billing
2. Click Upgrade to Pro
3. Enter payment details
4. Your account is upgraded instantly

What Happens When You Upgrade

• All existing monitors gain access to Pro features
• Check intervals can be reduced (down to 30 seconds)
• Additional monitoring regions become available
• New alert channels can be configured
• Team member invitations are unlocked
• Data retention extends to 90 days (new data from upgrade date)

Billing Cycle

• Monthly billing — Pay month-to-month, cancel anytime
• Annual billing — Save with yearly payment (2 months free)
• Prorated charges when upgrading mid-cycle

Downgrading to Free

How to Downgrade

1. Go to Settings → Billing
2. Click Switch to Free
3. Confirm the downgrade

What Happens When You Downgrade

Pingara gracefully handles the transition:

Monitors:

• If you have more than 5 monitors, the most recently created monitors are paused (not deleted)
• You choose which 5 to keep active

Check intervals:

• Monitors with intervals shorter than 5 minutes are automatically set to 5 minutes

Regions:

• Multi-region monitors are reduced to 1 region (primary region kept)

Alert channels:

• Non-email channels are disabled (not deleted)
• If you upgrade again, they're restored

Status pages:

• If you have more than 1 status page, extras are unpublished (not deleted)

Team members:

• Existing members retain access, but no new invitations can be sent
• You can manually remove members to reach the 1-member limit

Data retention:

• Data older than 7 days is gradually archived
• Download exports before downgrading if you need historical data

Important: Downgrading never deletes your data or configuration. Features are disabled or paused, and everything is restored if you upgrade again.

Billing FAQ

Can I try Pro for free?

Contact our sales team for a 14-day Pro trial for teams evaluating Pingara for production use.

What payment methods do you accept?

Visa, Mastercard, American Express, and other major credit cards via Stripe.

Can I get an invoice?

Yes. Go to Settings → Billing → Invoices to download PDF invoices for any billing period.

What's your refund policy?

We offer a 30-day money-back guarantee on your first Pro payment. No questions asked.

Is there an Enterprise plan?

For organizations needing more than 50 monitors, custom SLAs, or dedicated support, contact our sales team for a custom Enterprise plan.

Next Steps

• Managing Your Team — Set up roles and invite members
• HTTP/HTTPS Monitoring — Configure monitors with Pro features
• Creating Status Pages — Build status pages for your users