Terms of Service

Eligibility

You must be at least 13 years old to use Pingara. By using the service, you represent that you meet this requirement and that any information you provide is accurate and complete.

Your Account

You are responsible for all activity that occurs under your account, including safeguarding your credentials and the actions of anyone you invite to your organization. If you believe your account has been compromised, notify us promptly at support@pingara.io.

Acceptable Use

Pingara is built to monitor services you own or are authorized to monitor. You agree that you will:

• Only monitor websites and services that you own or have explicit permission to access.
• Not use the service to disrupt, overload, or gain unauthorized access to any system or network.
• Not attempt to circumvent plan limits, rate limits, or any other technical restriction built into the service.
• Comply with all applicable laws and the rights of others when using Pingara.

The same applies to the certificate checker on our home page, which anyone can use without an account. Only check domains you own or are authorized to test. It opens a connection to whatever domain you enter, from our infrastructure, and we rate-limit it and may block a domain or a source entirely if it is misused. What it collects, how long we keep it, and the record of the domain we keep indefinitely are set out in our Privacy Policy. The paragraph below, which covers both tools, describes that record.

The site scan is also open to anyone without an account, and the same rule applies with more force: only scan domains you own or are authorized to test. It does more than the certificate checker does. On your instruction we request the home page of the domain you name and its robots.txt file, from our infrastructure rather than your browser, and we follow the redirects that site sends us, so running a scan makes real requests to someone else’s server. We rate-limit it, and we may block a domain or a source entirely if it is misused.

We also keep a record of which domains have been checked or scanned, and we keep it indefinitely. A scan report itself is deleted within 24 hours and 20 minutes, but that record is not, and the certificate checker adds to it whenever it reaches a certificate. Our Privacy Policy sets out exactly what it holds and what it does not. If you operate a domain and would rather it could not be checked or scanned, or would rather we did not keep that record, email us at support@pingara.io and we will exclude it and remove what we have.

Plans, Billing & Cancellation

Pingara offers a Free plan and a paid Pro plan. Each plan has its own limits on how many monitors you can run, how often they check, how many regions they check from, how long we keep your history, and how many team members and status pages you get. Current limits are shown on our pricing page, and we enforce them as you use the service.

Pro subscriptions are billed on a recurring basis through Stripe, our payment processor, and renew automatically until cancelled. You can cancel at any time; your Pro access continues until the end of the period you have already paid for, and is not prorated. If a payment fails, we allow a short grace period to update your billing details before the organization returns to the Free plan.

When an organization returns to the Free plan, we do not delete your account, but we do bring it within Free plan limits:

• Monitors. All but your oldest monitor are paused, check intervals are slowed to the Free plan minimum, and checks are reduced to a single region.
• Status pages. All but your oldest status page stop displaying monitoring data. The address keeps working and shows a Pingara notice instead.
• Team & history. Pending invitations expire, and monitoring history is kept for the shorter Free plan retention window.

Upgrading again restores Pro limits, but data already aged out of the Free plan retention window cannot be recovered.

Your Content

You keep all rights to the information you put into Pingara, which covers your monitor configuration, status page content, and the monitoring history we generate for you. You grant us only the permission we need to operate the service on your behalf: to run your checks, store and process the results, display them back to you, send the notifications you have configured, and provide the AI features described below. That permission includes using the service providers listed in our Privacy Policy to do those things.

Our AI features use Google’s Gemini model, through Google’s Gemini API, and send it some of your content. Root cause hints and AI incident reports send it details of the monitor, the incident and the checks involved when a member of your organization asks for them, and we also write an AI incident report automatically when our monitoring checks resolve an incident. Ara, our AI assistant, sends it the messages a member writes, details of any monitor, status page or alerts they are setting up and facts about your plan, and can also send a summary of your organization’s monitors, incidents and status pages so that it can answer questions about your account. Our Privacy Policy lists what each feature sends and how Google handles it.

An owner or admin of your organization can switch off AI access to your organization’s account data, for the whole organization. That stops Ara’s summary of your monitors, incidents and status pages, the automatic incident report, and root cause hints and AI incident reports on request. Ara still answers, and still sends Google the messages a member writes, details of any monitor, status page or alerts they are setting up and facts about your plan. AI access is on unless an owner or admin switches it off. Each member can also turn Ara off for themselves in Settings.

Monitoring Is Not a Guarantee

Pingara is a best-effort monitoring service, not a safety net you should rely on alone. Checks can be delayed or missed, probes and regions can themselves fail, and alerts depend on third parties that we do not control, whether email providers, Slack, Microsoft Teams, Discord, PagerDuty, or your own webhook endpoint.

This means an outage may be detected late, reported inaccurately, or not reported at all. Treat Pingara as one signal among several, and do not depend on it as your sole safeguard for anything critical.

Suspension & Termination

We reserve the right to suspend or terminate your account, with or without notice, if you violate these terms or use the service in a way that could harm Pingara, our users, or third parties.

You may stop using Pingara at any time. To remove your monitoring data you delete your organization, which deletes the monitors, check results, and incident history belonging to it; you can then delete your account, which is blocked for as long as you remain a member of an organization. Our Privacy Policy sets out both steps and what each one removes.

Your Data & Privacy

Your data is processed in accordance with our Privacy Policy, which describes what we collect, how we use it, and the third-party providers involved. Agreeing to these terms is not consent to that processing, and we do not treat it as consent. We process the personal data the service needs because it is necessary to provide the service to you under these terms. Where we rely on something else, such as our legitimate interests in keeping the service secure, or your choice to accept analytics cookies, which you make separately and can decline, the Privacy Policy describes that processing.

Disclaimer of Warranty

Pingara is provided “as is” and “as available,” without warranty of any kind, whether express or implied. We do not guarantee that the service will be uninterrupted, error-free, or that monitoring results will be complete or accurate at all times.

Limitation of Liability

To the maximum extent permitted by law, Pingara is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, or lost data, including losses arising from an outage you did not learn about because a check or an alert did not reach you. Our total liability for any claim relating to the service will not exceed the amount you paid us for it in the twelve months before the claim arose.

Changes to These Terms

These terms may change as the service evolves. When we make material changes, we will update the date above. Your continued use of Pingara after a change constitutes acceptance of the updated terms. See also our Privacy Policy.

Contact Us

Questions about these terms, your account, or your subscription? Email us at support@pingara.io and we will get back to you.